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Andres Molina


Andres Molina

EIA University School of Engineering of Antioquia, Colombia

Biography

Andres Molina has nine years’ experience as Intercultural Patient Assistance trainer and over 20 years as Multicultural Customer Service Professor and Advisor. He specializes in dealing with illness, pain and death in multicultural environments, by training nurses, doctors and patients to overcome intercultural clashes regarding acceptance of negative and unavoidable experiences. Former Services Director of Hopsital San Vicente de Paul. Seven years Professor of Intercultural Relations and Internationalization Strategy at Universidad EIA’s MBA program, Founder and CEO of Global Manager Consulting, has an MBA in Communication Management and Cross-Cultural Relationship Building, is an international speaker.

Abstract

Abstract : How to increase International Patients’ Satisfaction Level by 17% with an unexpected (and cheap!) change.